Shipping policy
Where we ship
DecoLabs ships within Australia only. We do not currently deliver to international addresses. If you place an order with an overseas delivery address, we will contact you and refund it in full.
Shipping cost
Standard shipping is free on every order, Australia-wide, with no minimum spend.
Express shipping is available for $15.00 AUD and can be selected at checkout. Express reduces transit time once your order has been dispatched; it does not change how quickly we pack it.
All prices on this store are shown in Australian dollars and include GST.
Dispatch and delivery times
Orders are packed and dispatched within 1 to 2 business days of being placed. Orders placed on weekends or public holidays are dispatched on the next business day.
Once dispatched, delivery within Australia typically takes 3 to 8 business days, depending on your location. Metropolitan areas are usually at the shorter end of that range; regional and remote addresses can take longer.
These timeframes are estimates provided in good faith, not guarantees. Once a parcel is with the carrier, its progress is outside our control.
Tracking
You will receive a tracking link by email as soon as your order ships. If you have not received tracking within three business days of ordering, check your junk folder and then contact us at sales@decolabs.com.au.
Delivery addresses
Please check your address carefully before completing checkout. We dispatch to the address exactly as entered. If you spot a mistake, email us immediately — if the parcel has not yet been dispatched we can usually correct it. Once dispatched, we cannot redirect it.
If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we will contact you. We can resend it once you cover the return and re-delivery postage, or refund the order less those costs.
Missing, delayed or damaged parcels
If tracking shows no movement for more than five business days, or your parcel arrives damaged, contact us at sales@decolabs.com.au with your order number and, for damage, a photo of the item and the packaging. We will open an enquiry with the carrier and sort out a replacement or refund.
Photos of damage are genuinely helpful — carriers require them to process a claim, and having them upfront means we can resolve things faster.
Events outside our control
Extreme weather, natural disasters, industrial action and carrier network disruptions can delay deliveries. Where this happens we will keep you informed. This does not affect your rights under the Australian Consumer Law.
Questions
Email sales@decolabs.com.au, Monday to Friday, 8:00 AM to 5:00 PM (AEST). We reply within one business day.
