Frequently asked questions
Everything you need to know about ordering, shipping and returns. Can't find your answer? Get in touch — we reply within 24 hours.
Contact usHow much does shipping cost?
Shipping is free on every order, delivered right across Australia — no minimum spend.
How long will my order take to arrive?
Most orders are dispatched within 1–2 business days. Delivery typically takes 3–8 business days depending on your location within Australia. You'll receive tracking as soon as your order ships.
How does the 'Buy 2, save 5%' discount work?
Add any two products to your cart and a 5% discount is applied automatically at checkout — no code needed. Mix and match across the whole store.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and buy-now-pay-later options like Afterpay and Zip. All payments are processed through a secure, encrypted checkout.
Can I return or exchange an item?
Yes. If something isn't right, contact us within 30 days of delivery and we'll help arrange a return or exchange. Items should be unused and in their original packaging.
How do I get in touch?
Email us any time at customers.decolabs@gmail.com or use our contact form. We're online Monday to Friday, 8:00 AM – 5:00 PM (AEST) and reply within 24 hours.