Contact information
How to reach us
DecoLabs is an Australian online store specialising in supplies for cats and other pets. If you have a question about a product, an order or a return, we would rather hear from you than have you guess.
This is the fastest way to reach us and it is monitored every business day. We reply to every message within one business day.
Business hours
Monday to Friday, 8:00 AM to 5:00 PM (AEST). We are closed on weekends and NSW public holidays. Messages sent outside these hours are answered on the next business day.
Postal address
DecoLabs
38A Manchester Drive
Schofields NSW 2762
Australia
This address is for correspondence only. Please do not send returns here without contacting us first, as returns need a reference number so we can match your parcel to your order.
Business details
Trading name: DecoLabs
Country of operation: Australia
Currency: Australian dollars (AUD), inclusive of GST
When you write to us about an order
To help us answer on the first reply, please include your order number and the email address you used at checkout. If your question is about a specific item, the product name helps too.
